Patient Information

02 4969 3811

Cross Infection

Our practice makes every attempt to prevent cross infection between patients.  We do not provide toys but encourage parents and carers to be mindful of this when bringing children to the surgery.  Patients are welcome to ring prior to their appointment to reduce their waiting time.  Please inform our staff if you think you are infectious when booking your appointment.  In times of disease outbreaks in the community we encourage our patient to minimise routine visits to your doctor. 

Fees and Billing Arrangements

We are a Private Practice therefore we do not bulk bill our patients. We prefer all fees to be paid at the time of consultation. Our practice full fee schedule is available at reception. Payments can be made by cash, cheque, Credit Card or EFTPOS.   Our staff can send patient claim information directly to Medicare Online through a secure internet connection.

We do offer a discounted fee for pensioners, health care card holders and self-funded retirees.

Longer or more involved consultations will attract higher fees.

We do have a schedule of fees available at the front desk; please ask our staff for details.

It is not our intention to deprive our patients of medical attention.  Rather, we are concerned to ensure all patients receive the best possible care.  If you have special circumstances please feel free to discuss this with your doctor.

Telephone Calls

You may contact your doctor by telephone during normal surgery hours.  Our reception staff will take a message and discuss the details with your treating doctor.  Return calls will be made when appropriate. We ask you keep calls to a minimum as these calls do interrupt and are time consuming.  In many cases our reception staff will be able to help with any enquires.  All emergency calls will always be put straight through.

Communication via Electronic Means

We do not communicate with our patients via email however we do Mobile reminders to securely notify you when you need to book an appointment.

Results 

Results are best given, in most cases, by an appointment with your doctor.  Usually the results have an implication for patient management, the best interpretation of this can be achieved in the unhurried setting of a patient consultation.

Therefore, your doctor may ask you to return for the results of a test rather than phone for the results.  Of course at some time the doctor will be happy, and think it appropriate, to give the results over the phone and in those cases the patient will be asked to phone for results.

Referrals

To ensure the best management of patient care we do require all patient’s to attend a consultation with their regular treating doctors for all referrals including health referrals under Medicare funded programs.

Medicare requires the GP to see and assess their patients before referring any patient to a specialist. This referral process allows for the efficient and proper use of consultant resources and ensures fair and timely access to specialist services by patients who need them. Referrals are valid for 12 months. This is because, it is intended that patients visit their GP at least annually for reassessment and to ascertain if the referral is still indicated and has your latest up-to-date information.

Please note that doctors are not permitted by law to back-date specialist referrals, patients should ensure that they have a current referral before they see the specialist.

​Medicare has advised that phone calls from the specialists’ rooms on the day of consultation are not acceptable. If a patient sees a specialist without a referral from the treating doctor, they will have to bear the cost of the consultation as no Medicare rebate will be payable.

Repeat Prescriptions

In the interest of our patients’ health, our doctors will not normally issue a repeat prescription without a consultation as it important the patient be regularly reviewed while on medication.

The issuing of repeat prescriptions is at the discretion of the regular treating doctor.  These scripts must be collected, and may incur a $10 fee. Our doctors reserve the right to refuse to issue a repeat prescription without an appointment.

Medical Certificates

Our doctors must see a patient to issue a medical certificate, as it is a legal document.

Forms and Letters

Patients must make an appointment to see their treating doctors to complete all forms or letters.   This will ensure the forms are completed accurately.